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IT WOULD BE APPRECIATED IF PATIENTS COULD TELEPHONE AFTER 2PM FOR RESULTS.  THIS ALLOWS FOR ELECTRONIC RESULTS TO BE RECEIVED AND FOR THE GP TO ACTION THEM.  THANK YOU.

 

IF YOU REQUIRE URGENT MEDICAL ATTENTION WHILE WE ARE CLOSED , PLEASE DIAL 111


FOR LIFE THREATENING EMERGENCIES PLEASE CALL 999

 

DURING AUGUST 2018, 149 APPOINTMENTS WERE WASTED DUE TO PATIENTS NOT ATTENDING. IF YOU ARE UNABLE TO ATTEND YOUR APPOINTMENT, PLEASE CONTACT THE SURGERY TO CANCEL.




UPCOMING CLOSURES

Wednesday 10th October 2018  - 12:00-18:00 - Staff Training

Tuesday 25th December 2018 - Closed All Day - Christmas Day

Wednesday 26th December 2018 - Closed All Day - Boxing Day

 

 

pad_and_penComments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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