Appointments

eConsult is a digital triage and online consultation platform that allows the Practice to better understand patient needs. By collecting rich, safe and structured patient information, patients can be better supported to get the right care at the right time and in the right place.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01642 604117, Monday to Friday from 7am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our online system: SystmOnline
• phone us on 01642 604117, Monday to Friday from 08.30am 
• visit the surgery and speak with a receptionist, Monday to Friday from 7am
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system: SystmOnline
• phone us on 01642 604117, Monday to Friday from 08.30am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you require a house call, please try and ring the surgery before 10.30am.

Home visits are usually carried out by the doctor and the nurse after the morning surgery unless the situation warrants an urgent visit.

Please remember we can see at least four patients in the surgery in the time it takes us to do one housecall.

Advice can also be obtained by telephone from the nurse or the doctor at set times.